Mobile phone customer service ‘is important’

The quality of service provided by mobile phone networks is a key part of convincing customers to not go to a competitor, the co-founder of one consumer advice website has argued.Neil McHugh of rightmobilephone.co.uk argued many mobile phone networks currently place a greater focus on acquiring new customers than they do on holding on to their existing ones."Support and aftercare [service] via networks and retailers'…

Trade in mobile to take advantage of O2 price structure

Trading in an old mobile with Mazuma could free up mobile phone users to sign a contract with O2.The handset provider has today (June 10th) announced a range of new tariffs, designed to make its pricing strategy more transparent to consumers.People with a need to know exactly how much they will be paying each month may find the clear charging structure a particular benefit."We know…

Court rules in favour of mobile phone users abroad

Mobile phone users planning to take their BlackBerry, iPhone or Nokia device on holiday with them this summer have been given a boost.The European Court of Justice has ordered mobile operators to cut their data roaming charges, meaning users can stay online and in touch with their emails at a considerably lower rate than before.According to uSwitch.com, this could affect 22 million Britons due to…

Follow advice to avoid huge mobile phone bill this summer

Tourists planning to take their mobile phone on holiday this summer have been warned about the danger of returning with a "souvenir from hell".Matthew Wheeler, communications expert at uSwitch.com, gives a number of tips that should help holidaymakers avoid large phone bills after using their mobile abroad.He suggests consumers think about how they want to use their phone while away and consider buying a SIM…

Fans could trade in mobile to get best World Cup deal

Users who trade in an old mobile with Mazuma may find themselves in the perfect position to take advantage of an offer by Three UK.The network is cutting its charges for football fans heading to the World Cup in South Africa with a mobile phone.It will take 50 per cent off its data roaming tariff, making it only £1.25 per megabyte to email, browse the…

Mobile phone customers may switch to O2

Mobile phone customers on O2's Pay and Go tariffs have been told of some changes which could prove beneficial.Its "highly successful" sim-only Simplicity deal has been extended to Pay and Go customers, giving them more control and flexibility.The Simplicity deal starts at £5 for unlimited texts, moving on to £10 for either unlimited internet or inclusive cross-network calls.Pay and Go mobile phone customers can get…

Vodafone gives business mobile phone customers more choice

Businesses looking for a cheap mobile phone plan for their staff could consider the new offer from Vodafone.The Business Choice option from the network operator allows a more flexible tariff for small and medium-sized businesses (SMBs) which need to keep track of all mobile phone usage under one bill.Allowances for voice, text and email messages, as well as data, can be distributed to fit into…

Vodafone gives SME mobile phone customers BlackBerry boost

Small and medium-sized enterprises (SMEs) looking for mobile phones for their employees could consider a new offer from Vodafone.The network operator has launched its BlackBerry Enterprise Server Express scheme, which gives companies secure access to email and organiser facilities for as little as £10 per month.Businesses can synchronise their BlackBerry mobile phones with Microsoft Exchange and Microsoft Windows Small Business Servers to allow their staff…