What if my phone works but has a broken screen?

Broken screens are expensive to replace. Therefore, the phone will be classed as 'Dead'.

Is my phone working if the battery is flat?

Yes, provided you know that the phone otherwise works. We use our own batteries to test phones.

How do I delete my personal data from my handset/device?

We have developed a Mobile Data Delete Tool which will provide you with easy to follow, step-by-step instructions on how to remove personal information from your used mobile phones prior to selling them. Best of all - it's free to use!

Please click here to access our data delete tool.

 

What must I include with my handset?

We like to keep things simple. So we just need the handset with its battery.

Do I need to include the charger or accessories?

No, we just need the handset with its battery.

How can I tell the condition of my phone?

Excellent

Each device should:

  • Be fully functional*
  • Be in excellent cosmetic condition (may have a few very small, light scratches - no cracks, chips, dents or deep scratches)
  • Have no defects in screen (no pixel damage, defects or discolouration in LCD)
  • Include its battery and back cover (charger not required)
  • Not have bent housing
  • Not be water-damaged (water indicators must not be red)
*Must turn on and off, with all buttons and ports undamaged and working. All features such as Making calls, Wi-Fi, Camera, Video, etc must work. Operating system (software) must be fully working. Screen and touchscreen must fully work. Battery capacity must be excellent.

Good

Each device should:

  • Be fully functional*
  • Have no cracks, chips or dents (may have various scratches or scuffs)
  • Have no defects in screen (no pixel damage, defects or discolouration in LCD)
  • Include its battery and back cover (charger not required)
  • Not have bent housing
  • Not be water-damaged (water indicators must not be red)
*Must turn on and off, with all buttons and ports undamaged and working. All features such as Making calls, Wi-Fi, Camera, Video, etc must work. Operating system (software) must be fully working. Screen and touchscreen must fully work. Battery capacity must be very good.

Poor

Each device should:

  • Be fully functional*
  • Have no large cracks, chips or dents (may have a few small cracks, chips or dents - glass must not be shattered or bits missing)
  • Have no major defects in screen (may have very small pixel damage, minor defects or light discolouration in LCD)
  • Include its battery and back cover (charger not required)
  • Not have bent housing
  • Not be water-damaged (water indicators must not be red)
*Must turn on and off, with all buttons and ports undamaged and working. All features such as Making calls, Wi-Fi, Camera, Video, etc must work. Operating system (software) must be fully working. Screen and touchscreen must fully work (even if damaged). Battery capacity must be good.

Faulty

Each device should:

  • Power on (screen must switch on and not be blank)
  • Include its battery (charger not required)
  • Be intact (not crushed or snapped in half)
  • Not have bent housing
  • Not have any missing parts or components

Faulty examples: Water damaged, Shattered touchscreen, Major defect in screen, Faulty operating system, Faulty camera, Faulty touchscreen, Faulty Wi-Fi, Poor battery capacity, Faulty charging port, etc.

Dead

Each device should:

  • Include its battery (charger not required)
  • Be intact (not crushed or snapped in half)
  • Not have bent housing
  • Not have any missing parts or components

Dead examples: No power on, Blank Screen.

All devices must not be activation locked and must be deregistered from any associated accounts. All phones and devices must be on an Australian network or not locked. Phones or devices locked to a foreign network will not be accepted.

 

What if my phone is not on your list?

Our list includes over 2700 phones and is continually growing. So it's pretty BIG. If you can't find yours, don't worry. Please use our 'Handset not listed' option to let us know. You'll find it in the Model Selection section of this website.

Does my handset colour affect the price?

In order to keep things nice and simple we pay you the same price regardless of handset colour.

Do I get a higher price for a new handset?

Yes, new handsets would be classed and valued as 'Excellent'.

What if my phone is blocked?

If your phone is blocked, it is likely it has been reported lost or stolen. We do not purchase blocked handsets. If you are the rightful owner of a blocked handset, we suggest you contact your service provider to have the phone unblocked.

 

What if my phone is Network locked?

We accept Network locked handsets and pay the full value.