General questions

What does Mazuma mean?

The dictionary meaning of 'Mazuma' [mah-zoo-mah] is: Money, cash.

Mazuma Mobile = Money for your mobile!

What promises do Mazuma make?

We like to think that we are the best at what we do. We are committed to a number of promises to ensure every customer receives the same high standard of service.

Click here to view our promises.

What happens to my phone(s)?

All the phones we purchase are redistributed in bulk to various approved reuse partners globally. We also now refurbish and renew devices within our group for domestic resale through our online store and through channel partners to the general public.

Do you sell phones?

All the phones we purchase are redistributed in bulk to various approved reuse partners globally. We also now refurbish and renew devices within our group for domestic resale through our online store and through channel partners to the general public.

To enquire about becoming an approved partner, please contact our customer support team.

Do I pay for postage when sending my phone(s)?

We have various free posting options for you to choose from. These options are all explained in the posting instructions leaflet that is included in the sale pack that we send you.

Unfortunately, we cannot accept responsibility for non-delivery of phones. We recommend that you upgrade our freepost bag to registered service for track, trace and signed for delivery. This upgrade will cost you $3.05 and will give you $100 insurance. Further insurance will cost $1.30 per each additional $100.

Registered deliveries should (please) be sent to us at Mazuma headquarters:

Mazuma Mobile
MPF ULD 314
Reply Paid 2314
SUNSHINE WEST, VIC 8438

IMPORTANT! If you trade in 10 or more phones in the one order, you will be given a free courier collection service.

What must I include with my handset?

We like to keep things simple. So we just need the handset with its battery.

What if my phone is blocked?

If your phone is blocked, it is likely it has been reported lost or stolen. We do not purchase blocked handsets. If you are the rightful owner of a blocked handset, we suggest you contact your service provider to have the phone unblocked.

What if my phone is Network locked?

We accept Australian Network locked handsets and pay the full value.

Do you accept fake/counterfeit phones?

There is a growing number of counterfeit phones. These handsets look very similar to genuine products but are illegally produced and may prove to be dangerous to use. We do not accept any non-genuine products. Popular counterfeit models include the Nokia N95, Nokia Arte, Apple iPhone and Samsung F480 Tocco.