Terms & Conditions of Supply

Please read these terms and conditions carefully before submitting your sell order from our site. You should understand that by submitting an order, you agree to be bound by these terms and conditions and our terms of use.

You should print and keep a copy of these terms and conditions and the terms of use for future reference.

How The Contract Is Formed Between You And Us

Our site is only intended for use by people registered with us and resident in Australia. At our complete discretion we may accept or reject orders from people outside of these territories.

Your contract with us will be formed when we receive your sell order. It will incorporate these terms and conditions and our terms of use. Please click on the "How It Works" page for more information.

You must own all rights, title and interests in any phone(s) that you send to us. By sending your sell order you declare that you are the true and rightful owner of, and have good title to, the enclosed phone(s) and as such, you confirm that you am legally authorised to sell or dispose of this phone(s) at your own discretion.

Ownership of the phone(s) will pass to us when we receive the phones, in accordance with these terms and conditions, and we have dispatched payment to you, when, hence, a contract will be formed.

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

You may cancel the contract with us at any time up to the time when you send us the phone ("cooling-off period"), providing:

  • the contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email); and
  • you are a natural person acting outside the purposes of any business.

When cancelling during the cooling-off period, you need not give us any reason for cancelling the contract, nor will you have to pay any administration charges.

To cancel the contract you must notify us in writing.

Other than if the phone does not meet our terms and conditions (see below), this contract cannot be cancelled after you have sent your phone(s) to us (outside the "cooling-off period").



By placing an order through our site, you warrant that:

  • You are resident in Australia; and
  • You are accessing our site from that country; and
  • You are legally capable of entering into a binding contract; and
  • You are at least 16 years old
  • If you are under 18 years of age, that you have obtained your parent's or guardian's consent to sell your phone to us for the sum indicated via our website.

You and your parents or guardians release us of any liabilities or claims that may arise if you send the phone to us in breach of this warranty.

If you deal as a consumer any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract.

For the purposes of these terms and conditions, "consumer" means an individual who neither makes this contract in the course of a business, nor holds himself out as doing so.


By placing an order through our site, you warrant that:

  • You are authorised to act on behalf of the registered business; and
  • You are based in Australia; and
  • You are accessing our site from that country; and
  • You are legally capable of entering into a binding contract.

Phones and Devices

Each mobile phone or device sold should match the make and model in the sale order and meet the following conditions:

Each device should:

  • Turn on and off (with all buttons working)
  • Be fully functional* (cosmetic wear and tear is acceptable)
  • Have a fully working operating system (software)
  • Have a working screen (without cracks, pixel damage or defects)
  • Have a working touch screen (without cracks or chips)
  • Have no damage to rear glass or camera lens (no cracks or chips)
  • Not have bent housing
  • Include its battery (and charger if it's a wearable)
  • Not be water-damaged (water indicators must not be red)

*All features such as Making calls, Wi-Fi, Camera, Video, etc must work.

Each device should:

  • Include its battery (you can keep memory card, charger, etc)
  • Be intact - not crushed, bent or snapped in half
  • Not have any missing parts or components

Faulty examples: Water damaged, Broken/bleeding LCD (screen), blank display, no power up, faulty/cracked touch screen, faulty operating system, etc

All devices must not be activation locked and must be deregistered from any associated accounts. All phones and devices must be on an Australian network or not locked. Phones or devices locked to a foreign network will not be accepted.

By submitting an order through our site you warrant that the phone(s) comply with these terms.

If a phone fails to meet our terms and conditions we'll propose an adjusted price by email. If you choose to decline our new offer, we are happy to return the phone. We have the final decision on all phone values. Adjusted orders will be automatically processed for payment if you do not reply to our proposed offer email within 7 days.

Please note:

  • We accept phone battery chargers and accessories. But, these do not increase the value of your order.
  • Mazuma Mobile is a registered Second-Hand Dealer (Registration No. 13540). As such, we are required by law to obtain Evidence of Identity from every person attempting to sell goods to us. The required copies of Evidence of Identity are detailed in the sales pack that we post you once you have registered an online sale and must be supplied when posting your phone(s) to us.
  • We work with a number of agencies and service providers including but not limited to 'Immobilise', a crime protection database that blocks stolen mobile phones and so we check received units via CheckMEND and other services such as but not limited to the AMTA's IMEI Status Check service to ensure that the phones that are sent to us are not reported stolen. We do this prior to confirming purchase. However, in the event that we become aware of any issues at any time, we reserve the right to withhold/cancel payment and you agree to co-operate with us and any authorities should we so request.

Data Risks and Precautions - Important

Please remember that by sending your device to us, you agree to release us from all and any claims, losses or damages with respect to the device, any data stored or contained therein or on any media used in conjunction with the device (whether in the form of personal details, SMS, photos, games, songs or other data ("Data")). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure so far as practicable that Data is removed from the device prior to you sending it to us.

Although in our experience the risk of Data left on your device being accessed by us or by any third party to whom we subsequently sell the device are very low, we draw to your attention the following points which will help you decide whether to accept the risk of selling us a device which may contain accessible Data.

If your device is functional, we strongly advise that you delete all personal data from the device prior to sending it to us. Please use our free Mobile Data Delete Tool to obtain step-by-step instructions on how to delete personal data from your device.

If your device is non-functional and has a "remote wipe" function, then we strongly advise that you attempt wiping the device prior to sending it to us.

If your non-functional device cannot be data wiped but has a PIN lock (a password or combination which needs to be entered to access the phone when switched on) then this will block third party access and mean that anyone repairing the device will be required to return the phone to its factory settings, in the process wiping the Data held on the device.

Please note it may not be possible to delete Data directly from a non-functioning device. If you send us a non-functioning device you are therefore accepting the risk that it may still contain Data which may be accessible to any person who repairs the phone. This may include third parties to whom we have sold the device for spare parts.

Please note that while (as stated above) we do not accept any liability in respect of the security, protection, confidentiality or use of Data included on any device, as a matter of practice we do not transfer any device to any third party except on terms which require them to wipe that Data.

Sim Card removal – Important

You are responsible for cancelling any airtime contract linked to each device. We are not responsible for any call costs arising before, or after, receipt of your device, or arising from any other circumstances whatsoever.

Please ensure you remove your SIM card before sending us your device. We accept no liability in the event that a SIM card is sent with a device and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.


Prices offered on our website are subject to change at any time without notice.

All prices include GST (or other applicable tax).

When your order has been placed, the prices quoted are guaranteed for 14 days from the 'Order Approved' date. (This is the date on which we send you a confirmation letter and Post Paid bag.) If your phones are received after 14 days from the 'Order Approved' date, the up-dated, current prices will apply. This could be disappointing - so to help you, we'll send a reminder email during the 14 day guarantee period.


We have various posting options which include a freepost service.

Phones and devices must be packaged in accordance with our packaging instructions to ensure safe and successful delivery to us.

Unfortunately, other than when we arrange courier collection, we do not accept responsibility for non-delivery of phones or damage in transit. We therefore recommend that you send any high value units via registered post to ensure successful delivery.

Registered deliveries should be sent to us at Mazuma's Australian headquarters:

Mazuma Mobile Pty Ltd
Unit 20, 35 Dunlop Rd,
VIC 3170.

Please see posting options and packaging instructions for further details.


We offer an option of cheque or bank transfer and may offer voucher payment and other options at our discretion. You will be required to select a payment option when placing each online sell order. Unfortunately, this payment option cannot be changed once the order is placed.

When we receive your order, we will check that it is complete, and that it meets our terms and conditions. Providing it does, we will post/make payment to you, by cheque, bank transfer or voucher, within 48 hours (Monday to Friday working hours apply).

Cheque and Voucher payments

Cheque and Voucher payments can only be made to the name and address given when you register.

If you have damaged your cheque or voucher (unactivated), you can have it reissued, free of charge, by posting us a written request and including the damaged cheque or voucher to the following address:

Mazuma Mobile Pty Ltd
Accounts Department
Unit 20, 35 Dunlop Rd,
VIC 3170.

If the damaged cheque or voucher is not received by us, a cancelation fee will apply and will be deducted from the re-issued cheque value.

If you have lost your cheque or voucher (unactivated), you can request for it to be cancelled and re-issued. A cancellation fee will apply and will be deducted from the re-issued cheque/voucher value.

Vouchers cannot be re-issued for any reason once activated. Voucher payments include GST.

Bank Transfer payments

Bank Transfer payments can only be made to the account details given when placing the online order. We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.

Events Outside Of Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.


Your Mazuma Posting Options

You have 2 options when posting your phone(s) to us:

Local Post Office

Option 1


No cover

Please affix posting label onto Mazuma postal bag or your own packaging if preferred. Please post at your nearest post office or post box.

Estimated time of delivery

2-5 Working days (from metro areas)*

Cost of this service

FREE (Postage is prepaid by us)

Loss or damage cover


Local Post Office

Option 2


Up to $5000 Cover

Please affix posting label onto Mazuma postal bag or your own packaging if preferred. Please post at your nearest post office and upgrade to registered service for track, trace and signed for delivery with insurance.

Estimated time of delivery

1-5 Working days (from metro areas)*

Cost of this service

Approx. $3.90 for $100 insurance (postage paid
by us).

Extra cover available for approx. $1.50 for
each additional $100 insurance.

Loss or damage cover

Up to $100 (Standard) or up to $5000 (Extra cover)

* Estimated time of delivery is based on an uninterrupted service provided by Australia Post and is subject to delay in busy periods such as Christmas. Please click here for full estimated delivery times.



  • Insert battery into phone and make
    sure the phone is switched off
  • Pack phone into a box and secure
    phone against movement or accidental
  • Place box and Delivery Note into
    Mazuma postal bag and securely seal
  • Complete sender details on Mazuma postal bag


  • Any small box or cardboard packaging can be used
  • Original manufacturer box is ideal for packaging phone in
  • Please use a suitable size box or packaging to fit in the postal bag provided
  • Multiple phones can be packed into a single box provided each phone is wrapped in tissue or bubble wrap
  • Only handset and battery is required
  • Remove and retain any SIM and memory cards (All cards received are non-returnable)